Improve NPS Organization-Wide

Net Promoter Score (NPS) is a widely used customer experience metric that gauges the likelihood of a customer recommending a company’s products or services to others. It is a powerful tool that provides insights into customer satisfaction and loyalty.

Measure, Analyze, and Improve Customer Loyalty with LoomPin

With Net Promoter Score you can:

  • Segments customers by loyalty.
  • Identifies unsatisfied and at-risk customers.
  • Optimizes around a single customer metric.
  • Benchmarks against industry and competitor scores.
  • Uncovers customer loyalty drivers.
  • Monitors improvements in products, services and across the entire customer journey.

Ready to to enhance your NPS score?

One NPS survey, Multiple channels

Improve your response rates by engaging customers on the devices and platforms they want to use. With NPS on LoomPin Customer Experience, you can collect customer feedback through:

  • Email
  • Chatbots and messaging apps
  • Text or SMS
  • Mobile
  • Native apps
  • Offline surveys
  • And more

Pre-Built, Professionally-Designed Programs Ready To Use Immediately

Launch a best-in-class customer feedback program in no time. With pre-built surveys for every channel and program type, you simply log in, choose your program and you’re good to go. They’re all designed by LoomPin Customer Experience experts, complete with automation and workflows so you can be up and running instantly.

What is NPS?

Net Promoter Score (NPS) is a simple customer experience metric that is based on one question: “On a scale of 1-10, how likely are you to recommend our company?”. Respondents are divided into three categories:

  • Promoters (9-10)
  • Passives (7-8)
  • Detractors (0-6)

NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. Promoters are loyal customers who will continue buying and referring others, while Detractors can harm your brand with negative feedback.

Customer & Product Experience Across the Entire Lifecycle


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