Net Promoter Score (NPS) is a widely used customer experience metric that gauges the likelihood of a customer recommending a company’s products or services to others. It is a powerful tool that provides insights into customer satisfaction and loyalty.
With Net Promoter Score you can:
Measure NPS across all customer touchpoints by leveraging LoomPin's advanced feedback collection system, which enables you to engage with customers on their preferred channels, such as apps, websites, email, SMS, and chatbots.
Leverage LoomPin AI to predict at-risk customers and improve their experience by combining churn data and experience data through powerful prediction modeling.
Empower your entire organization by integrating Customer Experience into their daily routines and existing tools and processes. This allows everyone, regardless of their role or location, to efficiently engage with and respond to customer insights.
Improve your response rates by engaging customers on the devices and platforms they want to use. With NPS on LoomPin Customer Experience, you can collect customer feedback through:
Launch a best-in-class customer feedback program in no time. With pre-built surveys for every channel and program type, you simply log in, choose your program and you’re good to go. They’re all designed by LoomPin Customer Experience experts, complete with automation and workflows so you can be up and running instantly.
Net Promoter Score (NPS) is a simple customer experience metric that is based on one question: “On a scale of 1-10, how likely are you to recommend our company?”. Respondents are divided into three categories:
NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. Promoters are loyal customers who will continue buying and referring others, while Detractors can harm your brand with negative feedback.